Returns
What customers are sending back, and what became of it.
An RMA authorises a return; it does not credit one. Those are separate acts on purpose — collapsing them is how a manufacturer credits a customer for goods that turn out to be undamaged, the wrong part, or somebody else’s. Only a restock disposition puts goods back into sellable stock: taking a faulty part back is how the same defect ships twice, with the original complaint already closed.
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No returns
An RMA is raised when a customer asks to send something back. It authorises the return and quotes them a number to write on the box; nothing moves until the goods arrive.